RAKBANK is a public joint stock company, headquartered in the emirate of Ras Al Khaimah, in the UAE. Its Head Office is situated in the RAKBANK Building on Sheikh Mohammed Bin Zayed Road in Ras Al Khaimah. The Bank is 52.76% owned by the Government of Ras Al-Khaimah and its shares are publicly traded on ADX. RAKBANK is a proud member of the UAE Banking Federation (UBF) and as such, abides by the UBF stipulated, Customer Charter for all member banks. We concur with the Customer Charter to promote trust and best practices across financial services industry, providing customers with clear guidelines about the standard of service they can expect from their banks.